I have been going to Taylor Brooks salon for quite few years now and my hair always looks fabulous. Michelle does my color. She is extremely talented, very professional, kind and a pleasure to be around. She knows hair and I am always confident that when I leave the salon, I am at my best. Her customer service is above and beyond and honestly she is the reason I go to Taylor Brooks.
On the other hand;
My complaint would be about the front desk. Don’t get me wrong, they book my appointments but every time I call they make me feel like they are doing me a favor. Even when I am paying for the service on the checkout, they are very unwelcoming as they never smile as if they have something against you. I am good around people but this is becoming annoying, unprofessional and unkind. I take customer service seriously and they definitely do not belong at the front end of such a nice place.